SMS Terms & Conditions

SMS Communication Policy

At Altiora Cleaning Solutions, we are committed to transparent and responsible communication practices. This SMS Communication Policy outlines how we collect and use phone numbers, the types of SMS messages you may receive, your options for managing SMS preferences, and any associated costs.


1. SMS Consent Communication

Phone numbers collected as part of the SMS consent process will never be shared with third parties for marketing purposes. Your information is used solely to support service-related communication with Altiora Cleaning Solutions.


2. Types of SMS Communications

By opting in, you may receive SMS text messages from Altiora Cleaning Solutions related to the following:

  • Appointment reminders

  • Follow-up communications

  • Billing inquiries

  • Scheduling and rescheduling

  • Service updates

  • Customer service and support messages

These messages are meant to enhance your experience and ensure you remain informed and engaged with our services.


3. Message Frequency

Message frequency may vary based on your interactions and services requested. You may receive up to 4–6 messages per week, depending on appointment activity, service updates, and follow-up requirements.


4. SMS Messaging Fees

Standard message and data rates may apply, based on your mobile carrier’s pricing plan. Charges may vary for domestic or international messages. Altiora Cleaning Solutions is not responsible for any fees incurred by your wireless provider.


5. Opt-In Method

You can consent to receive SMS messages from Altiora Cleaning Solutions through the following methods:

  • By submitting a contact or service form on our website

  • By initiating communication with us via SMS

  • Verbally consenting during a scheduled phone call

Note: All opt-in methods will be documented and stored securely as proof of consent.


6. Opt-Out Method

You may opt out of receiving SMS messages at any time:

Once you opt out, you will no longer receive text communications unless you opt back in.


7. Help and Support

If you need assistance regarding SMS messages or have any concerns:


8. Standard Messaging Disclosures

  • Message and data rates may apply

  • You may opt out at any time by texting “STOP”

  • For help, reply “HELP” or visit our Privacy Policy and Terms & Conditions

  • Message frequency may vary depending on service activity